Privacy Policy

Last updated: 26th February 2026

Who We Are

DRMB Tech Solutions is a UK-based digital services company specialising in websites, AI WhatsApp integration, SEO and digital marketing for tradespeople.

Our website address is: https://drmbtechsolutions.com
Our contact email is: info@drmbtechsolutions.com

What Information We Collect and Why

Information You Give Us

When you contact us or use our services, we may collect:

  • Personal Details: Name, email address, phone number, business name
  • Business Information: Trade type, location, services offered, current website
  • Communication Records: Messages, emails, call notes to provide better service
  • Project Information: Requirements, preferences, feedback to deliver your project

Information We Collect Automatically

When you visit our website, we automatically collect:

  • Technical Data: IP address, browser type, device information, page views
  • Usage Data: How you use our website, pages visited, time spent
  • Location Data: General location (country/region) for analytics

Cookies

We use essential cookies to make our website work properly. We don't use tracking cookies or advertising cookies without your consent.

How We Use Your Information

We use your information to:

  • Provide quotes and consultations
  • Deliver our services (websites, AI WhatsApp, SEO, marketing)
  • Communicate with you about your project
  • Send invoices and handle payments
  • Improve our services and website
  • Comply with legal obligations

Legal Basis for Processing

Under UK GDPR, we process your data based on:

  • Contract: To provide the services you've requested
  • Legitimate Interest: To run our business, improve our services, and communicate with potential clients
  • Consent: For marketing communications (you can opt out anytime)
  • Legal Obligation: For accounting and tax purposes

Who We Share Your Information With

We only share your information when necessary:

  • Service Providers: Hosting companies, payment processors, email providers
  • Professional Advisors: Accountants, lawyers (when required)
  • Legal Requirements: If required by law or court order

We never sell your personal information to third parties.

International Transfers

We primarily use UK and EU-based service providers. If we need to transfer data outside the UK/EU, we ensure adequate protection through approved mechanisms like adequacy decisions or Standard Contractual Clauses.

How Long We Keep Your Information

  • Enquiries: 2 years (or until you ask us to delete them)
  • Client Records: 7 years for tax/accounting purposes
  • Marketing Data: Until you unsubscribe or ask to be deleted
  • Website Analytics: 26 months

Your Rights

Under UK data protection law, you have the right to:

  • Access: Get a copy of the personal data we hold about you
  • Rectification: Ask us to correct inaccurate information
  • Erasure: Ask us to delete your personal data (in certain circumstances)
  • Restrict Processing: Ask us to limit how we use your data
  • Data Portability: Get your data in a portable format
  • Object: Object to processing based on legitimate interests
  • Withdraw Consent: For processing based on consent

Security

We take security seriously and use appropriate technical and organisational measures to protect your personal data, including:

  • SSL/TLS encryption for data transmission
  • Secure hosting with reputable providers
  • Regular security updates and monitoring
  • Access controls and staff training
  • Regular backups and disaster recovery procedures

AI WhatsApp Service

If you use our AI WhatsApp service, please note:

  • WhatsApp conversations are processed to provide automated responses
  • We only access conversations necessary for setup, training and support
  • Customer data from conversations is used only to improve the AI responses for your business
  • You control your WhatsApp account and can disable the AI service anytime

Children's Privacy

Our services are designed for businesses and we don't knowingly collect information from anyone under 16. If you're under 16, please don't provide personal information through our website.

Changes to This Policy

We may update this privacy policy from time to time. We'll notify you of any significant changes by email or through our website. The "Last updated" date at the top shows when changes were last made.

Contact Us

If you have questions about this privacy policy or want to exercise your rights, contact us:

  • Email: info@drmbtechsolutions.com
  • Subject line: "Privacy Policy Query"

Complaints

If you're not happy with how we've handled your personal data, you can complain to the Information Commissioner's Office (ICO):

  • Website: ico.org.uk
  • Phone: 0303 123 1113
  • Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF